4.18.2018

Have an annual lease site at Ocean Lakes? Here’s what you need to know about the conversion to digital cable TV


Most annual lease site holders already have adjusted to Spectrum’s conversion from analog to digital TV, which took effect in March.


Here are a few important tips and points to remember for annual lease site holders:

Equipment 


Annual lease site holders are entitled to four HD cable boxes per house. You can pick up the boxes at a Spectrum office at the following locations:

Spectrum in Oasis Plaza in Garden City Beach (five miles from Ocean Lakes)
2520 Highway 17 Business South
Garden City 29576
9 a.m. to 6 p.m. Monday through Friday

Spectrum Myrtle Beach (about 10 miles from Ocean Lakes, depending on route)
1901 N. Oak St.
Myrtle Beach 29577
9 a.m. to 7 p.m. Monday through Friday; 9 a.m. to 5 p.m. Saturday

Or call Spectrum at 1-833-697-7328

Remember, when dealing with Spectrum use the following address:

6001 S. Kings Highway
Myrtle Beach, SC 29575
Apt: Give your site number as the apartment number

Tip - Giving your specific address instead of the address above will slow down the process and could cause confusion. Please use the address above (the main address of Ocean Lakes Family Campground) and give your site number as your apartment number

Boxes


Our IT experts encourage you to upgrade from a Digital TV Adaptor box (DTA) to an HD cable box. The DTA will still work, but it does not have the Guide channel that lists the handy TV schedule by channel. There should not be a charge to get the four HD cable boxes included with your lease. Need more than that? You’ll have to pay the fee.

If you have an HD box, hit the “Guide” button and the lineup will appear on your screen that you can scroll through. Hit the “Guide” button twice and you can customize what you see in the lineup scroll; click “subscribed” to see a lineup of just the channels available on your TV.


Channels


Annual lease site holders get basic cable, channels 5 through 16, as part of their lease.

You can upgrade to an extended tier with more channels by contacting Spectrum.

With the conversion to digital, Spectrum closed the holes that were allowing some annual lease sites to receive an extended channel lineup without paying for it.

“If you were getting more than [the basic channels] and not paying anything, then consider yourself lucky,” our IT expert George Burton said. “If you weren’t paying for them, you shouldn’t have been getting them.”

Problems?


- Contact Spectrum for help setting up the HD cable box (Spectrum must activate the box after you hook it up)
- Make sure both the TV and the cable box are powered “on.”
- Make sure the TV is on the correct “Source” or “Input.”
- Still having trouble? Contact Spectrum with any further issues.

Remember, when dealing with Spectrum use the following address:

6001 S. Kings Highway
Myrtle Beach, SC 29575
Apt: Give your site number as the apartment number