Thursday, April 12, 2018

Having trouble hooking up new digital cable TV at your campsite? Here's what you need to know

Camping guests likely will notice some changes to the cable TV at their campsites this year.

In March, Spectrum converted from analog TV service to digital TV service in the Myrtle Beach area, including Ocean Lakes. Because of this transition, guests at our campsites have a new channel lineup and will likely have to program their TV during their first stay with us this year (it’s a painless process, we promise).

All the usual channels are still there; they just might be in a different spot. Be sure to pick up the bright green brochure when you arrive that lists the channel lineup for quick reference.

The brochure also has all the details you need to program your TV or troubleshoot if you have issues (plus a phone number to call if you need an expert). This process is only for guests staying on a campsite; our annual lease site holders have a different process to handle the digital conversion.

A few tips:

Program your TV | Once you have your TV hooked up, you’ll likely need to program it for the new digital system. Don’t worry - it’s quick and easy. The process varies by TV, but watch this video for a guide:

Many televisions store channels once they are programmed, so camping guests may only have to program their TV during their first visit this year. Others may have to program the TV every time they visit – it all depends on the TV.

You need a TV with a QAM tuner | Only TVs with a digital QAM tuner will work with Spectrum’s new digital channel lineup. Most TVs that were made after 2010 – but not all - have a QAM tuner.

How do you know if your TV has a QAM tuner? Search the make/model of your TV online or check the owner’s manual. Some manuals will have a statement like this if the TV has a QAM tuner: “Built-in digital tuner (ATSC/Clear QAM)”

TVs made by the following companies typically come with a QAM tuner: Emerson, Hitachi, Insignia, LG, Polaroid, Samsung, Sharp, Sony, TCL, Toshiba, Vizio

Some brands are known to produce TVs without a QAM tuner (these would not work with the new digital system): Element, Hisense, Proscan, RCA, Sceptre, Seiki and most Westinghouse

Still not seeing channels? Check your camper’s antenna booster | The antenna booster needs to be “off” for the TVs in your camper to receive the digital channels. There’s usually a button or switch for the antenna booster near one of the TV connections in the camper. It could also be in a cabinet.

By now, you should be all set. Still having problems? Contact Ocean Lakes Main Office at 843-238-5636 and a teammate will come to your site to check it out.

Or call Spectrum’s Bulk Care Service Unit at 1-833-697-7328. Give the site address as “6001 S. Kings Highway, Myrtle Beach, SC, 29575” then your site number as “apartment number.”

Easy peasy, right?!?! We thank our guests for your patience through this conversion and hope you enjoy the new digital quality picture!