Wi-Fi Going From DSL To Fiber Optics | Campground Conversations

Wherever you travel, Wi-Fi is often an issue. But, Ocean Lakes has invested greatly to improve guests' experience and meet guests' needs. We understand many people work on the road, so logging in and checking email is important. However, work is different from streaming games or HD movies. 

Let me grab a Teammate to join the conversation this week to better explain the new and improved Wi-Fi!

This week, on Campground Conversations, we are diving into the tech world and going in-depth about our most recent Wi-Fi upgrades with George, our IT and Communications Technician. Meet George – He is a one-man band, has many talents, and knows a lot about a lot around here.  

Here’s what George had to say on the NEW Wi-Fi upgrades and the “how to” for when you arrive on your site |

Here Is What We Did | Ocean Lakes has gone from DSL to Fiber Optics. This helps increase data speed and gives our guests options for a more robust performance. 

Free Wi-Fi for ALL Guests | Visit the Wireless Zone located in the Camptown Center, the Recreation Center, Sandy Harbor Café and Water Park. This Complimentary Wi-Fi does not require the guest to log-in. Simply go to Wi-Fi Settings, then search for the Network called “Starfish.”

Rental Guests | Annual lease sites may or may not include Wi-Fi depending on each annual lease site holder’s internet contract with Spectrum. Ocean Lakes Properties can assist in identifying their rental sites with Wi-Fi.

Campsite Guests | Wi-Fi is complimentary at our 859 campsites with options to upgrade service to Wi-Fi Plus and Wi-Fi Premium. Simply go to Wi-Fi Settings, then search for the Network called “Campsite.”

  

Wi-Fi Challenges | Signal strength can be affected by the construction material of your RV, inclement weather, trees and nearby structures. Internet speeds can vary due to the number of guests connected to the wireless network and the amount of data they are using. Streaming movies (especially HD), gaming and music greatly impact the Wi-Fi experience for all guests.

Connecting to Wi-Fi |

1.    Open your wireless utility. 

2.     Find the access point with strongest signal, examples: Free Wireless Zones connect to “Starfish”, Campsite guests will connect to “Campsites”.

3.    Click on the access point to connect.

Troubleshooting Guest Wi-Fi |

1.    Reboot your device.

2.    Connect to the access point with the strongest signal. 

3.    If you are still experiencing problems, call Ocean Lakes Wireless Support [Creative Consultants] at (843) 438-1694.

4.    Please leave a detailed message including: 1) Your name 2) Your telephone number 3) State that you are a guest at OLFC 4) Your campsite number 5) The issue you are experiencing.

A technician will return your call as soon as possible between the hours of 7 AM and 11 PM.

Campsite Guests 411 | When a campsite reservation is made, the system automatically assigns the Wi-Fi Username (Reservation Number) and the Password (Last Name on Reservation – First Letter is Capitalized). Campsite guests should receive an email on the day of check-in with their Username and Password. 

Each campsite allows 8 devices to log-in. More than 8 devices? If one device logs off, another device can log on with U/PW. 

Campsite Passwords become effective between 11 AM and Noon on day of guest’s arrival. Campsite Passwords expire at 11 AM on day of departure (check-out time).

Moving campsites during your stay? Your reservation number should stay the same even if you are moving site to site.

Campsite Guests Arrive on Site |

1.  Go to your device Settings > Wi-Fi

2.  Select the Network > choose “Campsite” 

3.  You will be prompted for the Username and Password. 

     Username: Reservation Number

     Password: Last Name (First Letter is Capitalized) 

Side Note | Devices that are not capable of logging in to access the internet (such as game consoles and Roku or Smart TV devices) can be authorized to use the internet without logging in. Enter the MAC Address for the device in the Wi-Fi Guest Portal using your site Username and Password. Simply enter the MAC address in the field provided and it will honor any upgrades associated with the user account.  

Upgrading Campsite Wi-Fi | Once you have logged into the campsite sections’ Wi-Fi, you have the option to upgrade your Wi-Fi service speed:

-       Wi-Fi Plus – Should allow for single HD stream/faster gaming - $5.99 per day covers all 8 devices (24-hour period).

-        Wi-Fi Premium – Fastest data speeds/multiple HD Streams/fastest gaming - $9.99 per day covers all 8 devices (24-hour period).

Wi-Fi Upgrades can be purchased in 1-day or 7-day intervals on a log-in basis. Upgrades are non-refundable.

URL For Wi-Fi Guest Portal: cc.oceanlakes.com

Side Note | Wi-Fi service will expire at 11 AM on the day of departure. Wi-Fi upgrades only work on “Campsite” access points, they will not carry over to the “Starfish” access points.

Expectations | This is not like the Wi-Fi in your home. You are sharing this with hundreds, if not thousands of devices. This is on location and there can be challenges. But what we have done, is upgrade from DSL to fiber optics, which is basically going from a two-lane road to a highway. Ultimately, we feel that the fiber optics infrastructure should help address everyone’s demands.

There are several factors that impact your device’s Wi-Fi reception; upgrading tiers will NOT provide better reception. Signal strength and data speed can be affected by the construction materials of your RV, inclement weather, trees, and any nearby structures within your line of sight.

Until Next Time | Stay tuned for the Campground Conversations video segment tomorrow on our social media! You will go behind-the-scenes and see first-hand the new Wi-Fi upgrades in the campground and learn how it works with George, our IT and Communications Technician.

That’s our Campground Conversation for the week – We will catch ya later, Ocean Lakes!