Frequently Asked Facebook Questions | Ocean Lakes Edition

We receive many messages on Facebook daily – Individuals needing information or wanting to get in touch with a teammate. Over the years, our official Facebook page has grown tremendously, has become a trusted source for everything Ocean Lakes, and our Guests and Leaseholders have learned that it is a pretty quick way to get an answer.


Search Feature – 24/7 | We want everyone to know that we LOVE communicating with you, and we are always ready to help. At the click of a button and with a little bit of reading, most frequently asked questions can be answered by simply visiting our website. And, if you are struggling with finding the right webpage, all you have to do is type your keywords into the Search Box.


We have compiled a list of the top ten frequently asked questions on our official Facebook page! We are a big campground with lots going on every day of the year, so we understand things can get overwhelming and you just want a simple answer. 

Top Ten Frequently Asked Questions | 

1. Can I Check-In early?
  • Check-In for Camping Reservations is 3 PM.
  • Check-In for Beach House Rentals through Ocean Lakes Properties (OLP) is 4 PM.
  • Check-In varies for Beach House Rentals booked Privately (not through Ocean Lakes Properties). 
An early Check-In cannot be guaranteed; but may be possible, if the site is empty/clean/ready, then you are welcome to Check-In early. We do not check to see if sites are ready. Our Storage Drivers and Security Teammates will alert the Main Office if a guest has not checked out by the Check-Out time. 

Please respect our departing guests - We ask that guests not arrive early and watch while guests are packing up and checking out. Check-Out is 10 AM for OLP Reservations and 11 AM for Campsite Reservations. 

2. Will the Water Park be open during my stay?
Maybe! The Water Park schedule is always on our website. Check here: www.oceanlakes.com/amenities/sandy-harbor-family-fun-center/pools/. 

Keep in mind that opening and operating the Water Park heavily depends on Lifeguard availability. By law, we must have a certain number of Lifeguards working to open the Water Park. Safety is always a priority. If we can open it before the official summer opening (Memorial Day Weekend), we absolutely will. Since we cannot guarantee that opening, we do not advertise or verify ahead of time.  


3. Can I make a reservation?
You most certainly can via phone or on our websites! Just not through our Facebook page. The Marketing Team oversees the official social media channels and that is who you are chatting with. They do not have access to the reservation system; therefore, they cannot create/modify/cancel reservations. 
4. When will I receive my Express Check-In packet?
Campsites: First things first, your balance must be paid and you must provide all  vehicle information. If you do so more than 30 days prior to your arrival, you will receive your Express Check-In Packet an estimated 30 days prior to your arrival. If only 14 days prior to your arrival, we will mail the Express Check-In Packet right away. Less than 14 days, the packet will be at the Main Gate for your arrival. Less than 2 days prior to your arrival, you must come inside the Main Office. So do not delay! 

Ocean Lakes Properties: Reservations must be paid in full 30 days prior to your arrival, then we will mail your car passes to you. You will still need to stop by Ocean Lakes Properties to receive the keys to the beach house rental. 

Beach Houses Booked Privately: The same policy as Campsites applies to these types of reservations. However, it all depends on when the Leaseholder inputs your information into the system. You will need to verify this with who you are renting from. 

5. Can I bring a float to the Outdoor Pool?
No, we do not allow floats in the Outdoor Pool. There are no exceptions. Young children are permitted to wear Coast Guard approved vests. 


6. What amenities do you offer?
There are so many! Visit our website to view all of them along with their hours and additional information: www.oceanlakes.com/amenities/. 




7. What activities will be going on during my stay?
There is always lots going on in the campground! Pick up an Activities Calendar in the Recreation Office, Main Office, Ocean Lakes Properties, or Ocean Lakes Golf Cars.


If you are trying to plan ahead, visit our Activities Calendar on our website: www.oceanlakes.com/things-to-do/calendar/. 


8. There is a dog barking loudly next to me. Can you do something?
We ask that you call Security at 843-828-4847. Our Security is 24/7, and while these highly trained teammates are constantly patrolling the entire campground, they cannot be everywhere at all times. Simply give us a call and we will be happy to check in and address any issue.

9. The fireworks are upsetting my dog and me. Can you do something?
Fireworks are not allowed inside the campground. However, the fireworks that you hear are more than likely going off on the beach. The beach is outside of our jurisdiction, which means we cannot address or enforce any rules or laws for those on the beach. 

Horry County’s policy on fireworks states, “Fireworks are prohibited on the beach and oceanfront properties that have been deemed and posted as a Firework Prohibited Zone.” This means that they are allowed on the beach; however, not during Quiet Hours. Horry County’s Quiet Hours are 11 PM – 7 AM. 

10. Can I reserve a golf car in advance?
No, we do not allow golf cars to be rented in advance. You are welcome to head on over to Ocean Lakes Golf Cars to rent a golf car upon your arrival. The only time of year that we might have to put you on a waitlist would be around the week of July 4th. The waitlist does move pretty quickly, though. 


Until Next Time | Did your question make the list? Let us know if you have follow-up questions to our answers! We are always happy to help.

Our website is a great resource for everything Ocean Lakes! Feel free to visit OceanLakes.com for additional information. 
Location: Myrtle Beach, SC, USA

Comments

Post a Comment

Popular posts from this blog

Introducing The NEW Campsite Wi-Fi Tiered Program

Image
Listen up, Ocean Lakes Campers, we hear you! We know that sometimes the Wi-Fi speed in the campground can be a little frustrating. We listened to you, we heard you, and we are making some big changes that we hope makes Campsite Wi-Fi better. How? We are rolling out a NEW Wi-Fi Tiered Program on Monday, April 8 th . Yes, we will still have FREE Wi-Fi! But we will offer some upgrade options tailored to meet camping guests’ data speed needs (what a tongue twister!). Now with campsite guests logging into the Wi-Fi system, we have locked down the system saving the Wi-Fi access points and data speed. We need to make one thing crystal clear: This new system helps data speed - Signal reception may still be a challenge for some campers/RV units.  So, here’s the scoop on Tiered Wi-Fi and the “how to” for when you arrive on your campsite. Free Wi-Fi For All Guests | Rest assured, we will still offer FREE Wi-Fi for ALL guests. Visit the Wireless Zones loc
Read more

OL... The Place You Go | Halloweekends 2023

Image
Happy Halloweekends, Ocean Lakes! Welcome to Halloweekends , our Halloween extravaganza that promises to be bigger, better, and spookier than ever before. We've spared no expense in bringing back beloved events while adding in fresh, fun, and family-friendly experiences. Buckle up, campers, thi s blog is your one-way-ticket to unforgettable memories.   ALL NEW! Halloweekends Activity Booklet Introducing an exciting addition this year – the Halloweekends Activity Booklet! Get ready for some spooktacular fun with our activity booklet, sticker sheet and crayons, all neatly bundled in a themed bag. For just $3, you can embark on a Halloween adventure like never before. Hurry, these exclusive booklets are available for purchase only at The Recreation Center while supplies last. Activities / Events This year, we're thrilled to introduce a range of fresh activities at the Nature Center as well as all new engaging Virtual Scavenger Hunts. Moreover, we'
Read more

Frequently Asked Questions | Ocean Lakes Golf Cars Edition

Image
Over the years, golf cars have become the main source of transportation around the campground. They are fun, simple, and convenient, so naturally, they are popular. Even Mr. Jackson loved golf cars – But, let’s be honest, he loved anything with wheels! Our Four-Legged Guests are Fans, too! Mr. Jackson on his Harley Golf Car. To accommodate their growing popularity, we have gradually increased our rental fleet at Ocean Lakes Golf Cars, as well as added the Offsite Production Facility (located across the street behind the Neighborhood Walmart) to build custom Club Cars for guests and people in the community (and even farther) to purchase.  Ocean Lakes Golf Cars - Located Inside Ocean Lakes Family Campground Offsite Production Facility Location, Location, Location | Ocean Lakes Golf Cars is located across from the RV Center and Main Office. This is an important building if you are wanting to rent a golf car, have your personal golf car serviced, or if you happen to be in the market for a
Read more